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Delivery Policy

We are committed to providing you with high-quality service and products. Below is our detailed policy on order processing and delivery:

Custom Dresses

Customization Time:

Custom dresses require 3-10 business days for production (except for special circumstances; specifics depend on the dress).

Processing Time:

Generally, it takes 3-5 business days to process your order (problematic orders may be delayed by approximately 3 days).

Shipping Time (Standard Shipping):

7-15 business days.

Receiving Time:

Receiving time = Processing time + Shipping time. Typically, all orders will be shipped within 5 days.

Processing Time

Processing time refers to the estimated time required for us to prepare and package your order. Typically, all orders will be shipped within 5 days. If you have any questions, please feel free to contact us.

Note

 Due to the impact of the pandemic, there may be delays in updating logistics information. If you have any questions about the logistics information, please contact us immediately.

We appreciate your understanding and support. If you have any questions or need assistance, please contact our customer service.

Return Policy

We hope you are satisfied with the products you purchased. If you have any issues or are not satisfied with your order, please refer to the return policy below:

 Return Conditions

1. Return Period:

All returns must be requested within 30 days of receiving the product.

2. Product Condition:

Returned products must be unused, unwashed, undamaged, and retain all original tags and packaging.

Return Process

1. Request a Return:

Please contact our customer service team, providing your order number and reason for return.

2. Return Authorization:

We will provide return authorization and the return address upon receiving your return request.

3. Return Shipping Fees:

Unless the product has a quality issue, the return shipping fees are the responsibility of the customer.

4. Return Processing:

Upon receiving and inspecting the returned product, we will process your refund or exchange request within 7-10 business days.

Note

Custom Products:

Since custom products are made specifically for you, returns are not accepted unless there is a quality issue.

Promotional Products:

Products purchased during promotions are not eligible for returns unless there is a quality issue.

Refunds:

Refunds will be returned to your original payment method. Processing times may vary depending on the payment platform.

If you have any questions or need further assistance, please contact our customer service team. We are here to help.

Email : info@gzstcosplay.com   
LIYADRESS official team