Processing Time + Shipping Time = Total Delivery Time
Processing time: Before shipping, we will conduct quality control checks and tests to ensure product quality. It usually takes 1-5 working days. However, it is inevitable that when the order volume is too large and our material supply cannot meet the production needs, your order may be delayed. When this happens, we will contact you and inform you of the specific shipping time. Please keep your email unobstructed to avoid missing email information.
*Please note that the special custom can not refer to the processing, the specific reference needs to be based on the customer to change the magnitude of the size of the decision of the goods, detailed information and online customer service needs to understand.
Shipping Duration and Costs:
| Country | Shipping Method | Delivery Time | Costs |
|---|---|---|---|
| 1. USA 2. UK 3. Canada 4. Australia 5. India 6. France 7.Germany 8. UAE 9. Spain 10. Portugal |
Free shipping (for orders ≥ $60) | 7-16 Business Days | Free |
| Standard (for orders < $60) | 7-16 Business Days | $6.5 | |
| Expedited | 3-7 Business Days | $30 | |
| Other area | Free shipping (for orders ≥ $60) | 7-28 Business Days | Free |
| Standard (for orders < $60) | 7-28 Business Days | $6.5 |
Shipping times may be affected during public holidays, as manufacturers and couriers may limit their operations during these periods. This is beyond our control.
(Please note that the above countries are within our regular shipping range. If your country is not listed, you may contact customer service for more information on shipping options.)
Note on Taxes:
For most countries, our customers are not required to pay import fees, duties, or VAT (Value Added Tax). However, for some specific countries (especially certain European countries such as Germany, Italy, the UK, and Canada), duties or VAT may apply based on your country's taxation rules.
We are pleased to offer international shipping to most destinations worldwide. The super savings option takes 18-27 business days. For faster delivery, we provide an express shipping service that delivers to most international locations within 5-8 business days. If you have any further questions, please contact our customer service at csr@liyadress.shop.
Shipping Options:
For shipping, we offer two options: Standard Shipping (free shipping) and Express Shipping.
1. Standard Shipping (including free shipping): We use international postal parcels, which typically take longer to deliver.
2. Express Shipping: We use commercial couriers (DHL) for express shipping, with an estimated delivery time of up to 8 business days (some remote areas may not be eligible for DHL).
Note: For remote areas where shipping is unavailable, our customer service team will contact you via email. To ensure you receive accurate and timely information, please provide a valid email address.
Free Shipping Note:
The free shipping policy is not applicable to all buyers and requires meeting a minimum purchase amount. Specific details can be found in the store's free shipping information. Free shipping can be obtained in two ways:
1. Reach the required purchase amount.
2. Use a free shipping discount code.
Standard Shipping Cost Calculation:
- For packages weighing 0.1kg to 1.5kg: $6.50 shipping fee.
- For packages over 1.5kg: An additional $0.50 per 0.1kg.
Note: Shipping to Canada costs $12, which differs from other countries.
Pre-Ordered or Back-Ordered Items:
If your order includes pre-ordered or back-ordered items, we will ship available items immediately and send the pre-ordered or back-ordered items as soon as they become available. Therefore, if you receive only part of your order, don’t worry—you will receive the remaining items shortly thereafter.
Order Tracking:
You will receive a confirmation email and/or text message (if you provided a phone number) with a tracking ID and a link to track your package’s journey. You can track your package on our Tracking Page. Please allow 1-3 business days for tracking information to appear.
Incorrect Address Disclaimer:
It is the buyer's responsibility to ensure that the shipping address provided is correct. We work to expedite processing and shipping, so there is a short window to correct an incorrect address. If you believe you provided the wrong address, please contact us immediately at csr@liyadress.shop.
Returns:
You will be responsible for the cost of return shipping. For more information on how to return items, please refer to our Refund Policy.
Lost or Stolen Packages:
Liyadress Online Store is not responsible for lost or stolen packages. If your tracking information shows that your package was delivered but you have not received it, please report it to the shipping carrier using the information provided on our Tracking Page. If you have further questions, please contact our customer support team at csr@liyadress.shop.
How can I check the progress of my order?
1. You can check whether you have received the shipping notification by email, you can click ‘Order Tracking’ in our online shop according to the tracking number on the shipping email, and enter the tracking information you got by email to complete the order shipping progress enquiry.
2. If you do not receive the email message, please be patient and wait until we are still processing your order.
In special circumstances, please contact our customer service to process your order.
Contact us at
Mail: csr@liyadress.shop
Tel：+86 13760608439
Address: Jiahe Wanggang Industrial 2nd Road, Baiyun District, Guangzhou City, Guangdong Province (Please note that this is not a return address)
Working Hours: Customer Service Hours: Monday to Friday: 9:00 AM - 6:00 PM (GMT)